dh44 Privacy Policy

1. Introduction and Overview

dh44 ("we", "our" or "platform") provides an online betting and casino service for users in Bangladesh. We believe your personal information is a valuable asset and keeping it secure is our fundamental responsibility.

This privacy policy ("policy") describes how dh44 collects, processes, stores and discloses your information. This policy applies to the dh44.cam website and all associated digital services.

You are requested to read this policy carefully before using our services. If you have any questions, please contact our support team.

2. Types of Information Collected

dh44 collects the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• National Identity Card (NID) or passport number
• Email address
• Residential address
• Account username and password (encrypted)

2.2 Financial Information

• bKash, Nagad, Rocket or Upay mobile banking number
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Session logs and site usage patterns
• Login time and location data

2.4 Gaming Activity Information

• Betting history and preferences
• Win and loss records
• Game participation patterns

3. How Information Is Collected

We collect your information in the following ways:

3.1 Information Provided Directly

We collect your information directly during the registration process, during account verification, when completing transactions and when contacting customer support.

3.2 Automatically Collected Information

When you use our platform, certain information is automatically collected through technical means. This includes cookies, web beacons and similar tracking technologies.

3.3 Through Third Parties

We may receive information from trusted third-party service providers for identity verification, payment processing and fraud prevention.

4. Purpose of Using Information

dh44 uses your information for the following legitimate purposes:

4.1 Account Management

• Creating and maintaining your account
• Identity verification and age confirmation (complying with the 21+ policy)
• Secure login and session management
• Password reset and security notifications

4.2 Financial Transactions

• Processing deposits and withdrawals
• Ensuring transaction security
• Fraud detection and prevention

4.3 Customer Service Improvement

• Providing 24/7 live chat support in Bengali
• Resolving complaints and answering questions
• Monitoring and improving service quality

4.4 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Enforcing responsible gaming policies
• Following Anti-Money Laundering (AML) procedures

5. Information Storage and Security

5.1 Security Methods

dh44 uses internationally standard security measures to protect your information. All our data transmissions are secured by SSL (Secure Socket Layer) encryption. Financial information is stored using the highest standard encryption technology.

5.2 Internal Security Controls

• Only authorized personnel will have access to your information
• Strict confidentiality agreements are enforced for all staff
• Regular security audits and reviews are conducted
• Automated monitoring is active to prevent suspicious activity

5.3 Steps in Case of a Data Breach

If there is any reason to believe the security of your information has been compromised, we will promptly notify you in accordance with legal obligations and take the necessary corrective measures.

6. Sharing Information with Third Parties

However, information may be shared in the following limited circumstances:

6.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification and managing technical infrastructure. These partners have access only to the information necessary to provide their specific services.

6.2 Legal Obligations

If disclosure of information is required by a court order, legal process or direction from a regulatory authority, we will provide the information in compliance with our legal obligations.

6.3 Business Changes

Your information may be transferred in the event of a merger, acquisition or sale of assets. In such cases, we will notify you in advance and the same standard of privacy protection will be ensured.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device. They help our platform remember your preferences and improve the service.

7.2 Types of Cookies We Use

• Essential Cookies: Essential for the basic functioning of the platform (login sessions, security)
• Functionality Cookies: For remembering your language and preference settings
• Analytics Cookies: For analyzing site usage and making improvements

7.3 Managing Cookies

You can disable cookies through your browser settings. However, please note that disabling certain cookies may limit some features of the platform.

8. Your Rights

As a dh44 user, you have the following rights:

8.1 Right of Access to Information

You may request at any time what information we hold about you. We are obliged to provide that information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal, regulatory or contractual obligations.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain cases. Submit any such request to our support team.

8.5 Right to Lodge a Complaint

If you believe we are not handling your information properly, please contact us directly in the first instance. We will consider your complaint seriously.

9. Data Retention Period

dh44 retains your information only for as long as it is needed for the relevant purpose or as required by legal obligations.

9.1 Active Account Information

All information is retained while your account is active. Even after an account is closed, financial and identity-related information is retained for a specified period in accordance with regulatory requirements.

9.2 Transaction Records

Financial transaction records are retained for the period determined by the applicable legal requirements.

9.3 Inactive Accounts

Information from accounts that have been inactive for a long period will be reviewed and deleted if necessary, in accordance with our data retention policy.

10. Protection of Minors

We apply an age verification process during registration. If any user registers with a false age and it is later proven that they are a minor, their account will be immediately closed and the associated information will be deleted.

If parents suspect that their underage child is registered on our platform, please contact our support team.

11. Policy Changes

dh44 reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By posting a notice on the platform
• By sending a notice to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We encourage you to review this policy regularly.