dh44 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the dh44 platform and its users. dh44 is an online betting and casino platform that provides services to users in Bangladesh. By accessing, browsing, or using the website, you are agreeing to these terms.

1.1 Key Definitions

• "Platform" — The dh44 website, app, or any digital medium through which services are provided.
• "User" or "Member" — Any person who has registered on the platform or is using the services.
• "Account" — A member's personal profile and wallet after registering on the platform.
• "Bonus" — Any incentive, cashback, or reward provided by dh44.
• "Wager" or "Bet" — Placing money on any game or sports event on the platform.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.

1.2 Applicable Law

General international online gaming standards will be followed in the interpretation and application of these terms. In the event of any dispute, both parties will first make efforts to reach a resolution through discussion.

To create and use an account on the dh44 platform, users must meet the following conditions.

2.1 Age Requirement

Only persons aged 21 or above may register on this platform and use its services. dh44 may request identity documents or relevant paperwork for age verification at any time. Registration by minors is strictly prohibited and any such account will be terminated.

2.2 Single Account Policy

Each individual may create only one account. If a single person holds multiple accounts, all of them will be closed and the balances may be forfeited.

2.3 Accurate Information

Members must provide complete, truthful, and accurate information at the time of registration. If the name, date of birth, or contact details are found to be false, the account will be suspended or terminated.

2.4 Geographic Restrictions

dh44 services are not available in certain countries or regions. Registering from a restricted region using a proxy or VPN will automatically be considered a violation of these terms.

3.1 Login Security

It is entirely your responsibility to keep your account password and login details confidential. Do not share your password with anyone. You will be held responsible for any activity carried out from your account.

3.2 Unauthorized Access

If you suspect unauthorized access to your account, notify our support team immediately. If suspicious activity is detected, dh44 may temporarily suspend the account.

3.3 Account Verification (KYC)

dh44 may carry out identity verification (Know Your Customer — KYC) processes at any time. You may be asked to submit a national identity card, passport, or other government-issued identity documents. Withdrawal processing may be put on hold until KYC is completed.

3.4 Account Closure

A member may request to close their account at any time. All pending transactions must be completed before closure, and any remaining balance will be returned subject to applicable withdrawal conditions being met.

All financial transactions on dh44 are processed through secure and encrypted channels.

4.1 Accepted Payment Methods

The following payment methods are currently supported: bKash, Nagad, Rocket, and Upay. Using a third-party account or a payment method registered in another person's name is prohibited.

4.2 Minimum Deposit and Withdrawal Amounts

• Minimum deposit amount: ৳200 (per method).
• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 1 hour.

4.3 Withdrawal Conditions

KYC verification must be completed before withdrawing. At least one bet must be placed before deposited funds can be withdrawn. Wagering requirements apply to withdrawals of bonus funds (see Section 5).

4.4 Rejections and Delays

dh44 reserves the right to reject or hold withdrawals in cases of suspected fraud, incomplete KYC, or violations of the terms. In such cases, the member will be notified by email.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳15,000. The wagering requirement for this bonus is 20 times (20x). This means withdrawal is only possible after wagering 20 times the bonus amount.

5.2 VIP Cashback Program

dh44's VIP program has three tiers:

• Bronze Tier: Up to 0.3% cashback per week.
• Silver Tier: Up to 0.7% cashback per week.
• Gold Tier: Up to 1.0% cashback per week.

You can advance to higher VIP tiers by staying regularly active and participating more.

5.3 General Bonus Terms

• Each member may use each promotion only once.
• Bonuses cannot be combined with other offers unless explicitly permitted.
• dh44 reserves the right to modify or cancel any bonus offer.
• Real winnings earned from bets placed with bonus funds will also count toward the wagering requirement.
• Bonuses will be cancelled if suspicious or abusive activity is detected.

Strict rules are followed on dh44 to ensure the fairness and transparency of all games offered.

6.1 Game Results

The results of all games are determined through Random Number Generator (RNG) technology. No game result can be predetermined or influenced. Each round is independent and completely separate from previous rounds.

6.2 Technical Issues

If the internet disconnects or a technical issue occurs during a game, the result will be determined based on data saved on the dh44 server. If a bet is cancelled due to a technical error, the funds will be automatically refunded.

6.3 Sports Betting

For sports betting, the odds set before the match begins will apply. If a match is cancelled or postponed, the bet amount is generally refunded. For in-play betting, any bet placed after an event has occurred will be considered void.

6.4 Game Providers

dh44 offers content from world-class game providers including Pragmatic Play, PG Soft, JILI, Evolution Gaming, and Spribe. Each game has its own rules, which can be viewed within the game itself.

The following activities are strictly prohibited on the dh44 platform. Violations may result in account termination as well as legal action:

• Operating an account through fraudulent or deceptive means.
• Abusing the bonus system or collecting bonuses by creating multiple accounts.
• Placing bets using software bots, scripts, or automated methods.
• Intentionally exploiting platform vulnerabilities or game bugs.
• Using the platform for money laundering or illegal financial processing.
• Placing bets on behalf of a third party or using their funds.
• Attempting to gain unauthorized access to another member's account.
• Attempting to carry out cyber attacks or hacking against the platform.

8.1 Service Availability

The dh44 platform strives to provide uninterrupted service at all times, however temporary disruptions may occur due to maintenance, technical issues, or third-party providers. dh44 will not be held liable for such disruptions.

8.2 Financial Losses

Any financial loss resulting from losing a game is entirely the member's own responsibility. dh44 does not accept liability for financial losses arising from game results.

8.3 Third-Party Links

dh44 bears no responsibility for third-party content or links present on the platform. Users should exercise caution at their own risk when using third-party services.

dh44 gives the highest priority to protecting members' personal information. All transactions and personal data are secured by SSL encryption technology.

9.1 Data Collection

For the purpose of registration and providing services, dh44 collects members' names, contact details, payment information, and activity data. This information is not shared with third parties unless there is a legal obligation to do so.

9.2 Cookie Policy

The platform uses cookies to improve service quality. Using the platform is considered as giving consent to the cookie policy.

For more details, please read our Privacy Policy.

dh44 places the highest importance on responsible gaming. We believe gaming is for entertainment, not addiction.

10.1 Setting Self-Limits

Members can set daily, weekly, or monthly deposit and betting limits on their account. Once a limit is set, it will take effect immediately.

10.2 Self-Exclusion

If a member feels their gaming habits are getting out of control, they can activate self-exclusion for a specific period of time. Please contact the support team for this option.

10.3 Protection of Minors

It is the member's responsibility to keep minors away from gaming access. Using parental control software on shared family devices is recommended.

To learn more about responsible gaming, please read our Responsible Gaming page.

dh44 reserves the right to change, amend, or update these terms and conditions at any time.

11.1 Notice of Changes

Members will be notified of significant changes via email or through a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

11.2 Archive

Previous versions of the terms and conditions are available upon request through the support team.

If you have any questions or complaints regarding these terms, please contact our support team.

12.1 Contact Methods

• Live Chat: Available directly on the site 24/7 — speak to us in Bengali.
• Email: [email protected]

12.2 Complaints Process

After a complaint is submitted, our support team will respond as quickly as possible. Complex matters may require additional time to review. We take every complaint seriously.

12.3 Dispute Resolution

In the event of a dispute, both parties will first seek to resolve the matter through discussion. If a resolution cannot be reached through discussion, mediation will be pursued.